When Settling Cross-Functional Concerns — Lay the Cards on the Table

How revolutionary, I love it!!!
It goes completely against our self-diminishing, ingrained and drilled-in office “etiquette of a sheep” with expected customs of “keeping the calm”, not making any waves, keeping the peace, playing nice, being a team player, not be pegged as a troublemaker or thought of as “the problematic one”. Yes, I LOVE IT!

The Office Blend

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When different functions within our own organizations aren’t seeing “eye to eye”, we tend to shy away from bringing them together. We don’t intend to prolong the conflict — but, in reality, that is what occurs. Our instincts are often to act as an intermediary and settle the issue calmly and quickly. But, that is likely not in the best interest of the organization.

Digging into the concerns is often the best route, especially if the conflict directly affects your clients or customers. Often it’s time for things to change — yet we’ve ignored the signs or haven’t had the opportunity to address the issues.

It’s best to lay the cards on the table and expose the root of the problems, even when this is an extreme challenge, as quickly as possible. Hopefully, exploring the developing issues wards off delivery problems related to products and services.

When I’m called in…

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